Call Centre Services

Exceed Expectations 24/7

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Looking for a call centre solution?

We always
answer the call

  • Welcome Calls
  • Customer Care
  • Customer Service
  • Customer Acquisition
  • Customer Reactivation
  • Survey Calls
  • Field Service Scheduling
  • Cross- and Upselling
  • Complaint Management
  • Information and Assistance

Now your business can be accessible to your customers, 24 hours a day, nationally, internationally and even multilingually.

We set ourselves apart by familiarizing ourselves with your product deeply and to great detail to offer excellent customer service with a personalized approach. Our call center teams pride themselves with their excellent customer handling capabilities and promote and up-sell your products and services. As an extended part of your business, we are also equipped with the most current technology to process orders, forms, and applications. It is our business to resolve customer complaints professionally and empathetically to protect your brand’s reputation and exceed expectations. 

We train our teams, process, and document all incoming calls according to the standard operating procedure and perform regular quality assurance checks to ensure the best service possible.

The Numbers

Here are some data entry milestones we have reached.

1100
Outbound calls made per hour by our call centre team
1400
Inbound calls answered per hour by our call centre team
512
Active team ready to call centre services for your company

You'll be in good company.

Packleader has a great many loyal customers that take advantage of our unique BPO services

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Learn about our other services

We offer a turn-key outsourcing solutions

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The Packleader promise give you the assurance you need

The most important aspects of delivering excellent customer service is accessibility. When your customers need a problem solved give them channels to reach out to you.

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