About Us

What we do

We provide integrated customer solutions with inbound customer care, outbound acquisition, and an extensive range of business processing outsourcing (BPO) solutions to a world class customer base across numerous industries.

We offer a range of services to our clients

• Quality Assurance Compliance
• Technical Support
• Data Entry Verification
• Outbound Sales Lead Generation
• Customer Service
• After Hours Support
• Feedback and Complaint Intake
• Customer Renewals
• Webchat Service

We have a global footprint

Our Mission

Our Mission is to empower our clients to focus on their core businesses by giving them the confidence and support they need to create value in the world whilst ensuring their customers are looked after in a positive way.

The Packleader Promise
• Superior service
• Competitive rates
• Best in practice processes
• Reliable and proven facility
# Team members
# Inbound calls per hour
# Outbound calls per hour

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The Packleader promise give you the assurance you need

The most important aspects of delivering excellent customer service is accessibility. When your customers need a problem solved give them channels to reach out to you.

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